Quick Topic Notes: IT teams today are expected to deliver more than fast resolutions—they're expected to be strategic business partners. Did you know that the average tenure of IT support agents was less than 11 months?
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Effective knowledge management has many benefits – it helps avoid trivial tickets, drives self-service and provides a single ... IT teams today are expected to deliver more than fast resolutions—they're expected to be strategic business partners. Did you know that the average tenure of IT support agents was less than 11 months?
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- Effective knowledge management has many benefits – it helps avoid trivial tickets, drives self-service and provides a single ...
- IT teams today are expected to deliver more than fast resolutions—they're expected to be strategic business partners.
- Did you know that the average tenure of IT support agents was less than 11 months?
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