Need-to-Know Notes: With your desk phone, presence monitoring of a shared line key can be set up manually, but Monitoring Contact Center chats can help you effectively coach and support your agents by listening to their calls in real-time.

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This video demonstrates where to find and discusses how to manage the different Monitoring Contact Center chats can help you effectively coach and support your agents by listening to their calls in real-time.

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  • This video demonstrates where to find and discusses how to manage the different
  • With your desk phone, presence monitoring of a shared line key can be set up manually, but
  • Monitoring Contact Center chats can help you effectively coach and support your agents by listening to their calls in real-time.

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Reference Images

Use the GoTo Network Test Tool with the GoTo Desktop App
Download, Install, and Use the GoTo Network Test Tool
Setting Up Presence Monitoring Keys with the GoTo Desktop App
GoTo Connect Settings  for the GoTo Desktop App
Download and Install the GoTo Desktop App
Add GoTo Network Test Probes in GoTo Admin
Monitor a Contact Center Chat with the GoTo Desktop App
Contact Your Admin Through the GoTo Desktop App
Agent Softphone with the GoTo Desktop App
Manage GoTo Network Test Probes in GoTo Admin
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See Reader Notes
Use the GoTo Network Test Tool with the GoTo Desktop App

Use the GoTo Network Test Tool with the GoTo Desktop App

Read more details and related context about Use the GoTo Network Test Tool with the GoTo Desktop App.

Download, Install, and Use the GoTo Network Test Tool

Download, Install, and Use the GoTo Network Test Tool

Read more details and related context about Download, Install, and Use the GoTo Network Test Tool.

Setting Up Presence Monitoring Keys with the GoTo Desktop App

Setting Up Presence Monitoring Keys with the GoTo Desktop App

With your desk phone, presence monitoring of a shared line key can be set up manually, but

GoTo Connect Settings  for the GoTo Desktop App

GoTo Connect Settings for the GoTo Desktop App

This video demonstrates where to find and discusses how to manage the different

Download and Install the GoTo Desktop App

Download and Install the GoTo Desktop App

Read more details and related context about Download and Install the GoTo Desktop App.

Add GoTo Network Test Probes in GoTo Admin

Add GoTo Network Test Probes in GoTo Admin

Read more details and related context about Add GoTo Network Test Probes in GoTo Admin.

Monitor a Contact Center Chat with the GoTo Desktop App

Monitor a Contact Center Chat with the GoTo Desktop App

Monitoring Contact Center chats can help you effectively coach and support your agents by listening to their calls in real-time.

Contact Your Admin Through the GoTo Desktop App

Contact Your Admin Through the GoTo Desktop App

There are various reasons why you may need to contact them. For example, you may need a specific permission enabled for your ...

Agent Softphone with the GoTo Desktop App

Agent Softphone with the GoTo Desktop App

Read more details and related context about Agent Softphone with the GoTo Desktop App.

Manage GoTo Network Test Probes in GoTo Admin

Manage GoTo Network Test Probes in GoTo Admin

Read more details and related context about Manage GoTo Network Test Probes in GoTo Admin.